Tuesday through Saturday from 10 AM to 6 PM. We are closed on Sundays and Mondays.

Yes. To go beverages are available either hot or cold for take-away or you may sip and shop at your leisure. Bar seating is unavailable.

Common Questions:

Can I change the email address I sent the gift card to?

No. Once a gift card is sent to the recipient the email address cannot be changed. Make certain you have the correct email address.

• We ask that you please do not send gift cards to any federal, state, education of other public or government email address'. The anti spam filters on these types of mailboxes regularly prevent recipients from getting their gift cards.
• If the recipient works at one of these institutions please send the gift card to their personal email or send it to yourself and print it.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the
card.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during
checkout.

Can a gift card be redeemed for cash?

No.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which
includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

How can I check my gift card balance?

You can check your balance on the gift card page by entering the certificate number.

Can you look up the gift card code for me?

No. Gift card codes are considered currency and are encrypted, only the customer can see the full gift card code. Make sure you have the right email address and check for spelling errors before sending.

Terms & Conditions

• Purchase and Redemption: Gift cards can be purchased online or in-store at The Spice & Tea Shoppe. They are redeemable for merchandise purchases only and cannot be exchanged for cash.
• Lost or Stolen Cards: The Spice & Tea Shoppe is not responsible for lost or stolen gift cards. Treat gift cards like cash, as they cannot be replaced if lost or stolen.
• Expiration: The unused value will remain on the card for 5 years from date of issue, after which time its value shall expire.
• Refunds: Gift card purchases are non-refundable. If a product purchased with a gift card is returned, the refund will be issued in the form of store credit on a new gift card.
• Promotions and Discounts: Gift cards cannot be used to purchase other gift cards. Promotions and discounts may not apply to gift card purchases unless explicitly stated.
• Fraudulent Activity: The Spice & Tea Shoppe reserves the right to refuse, cancel, or hold gift card purchases for suspected fraudulent activity.
  

By purchasing or using a gift card, customers agree to the
terms and conditions outlined in this policy and any additional terms provided at the time of purchase.

The Spice & Tea Shoppe reserves the right to modify or update this gift card policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

For additional questions or concerns regarding gift cards,
please contact our customer support team. 

Access our online shipping and in-store pickup policy here.

All customs and duty fees are paid by the buyer.

All international shipments may be randomly chosen for inspection.

The recipients of international shipments may be subject to import taxes, fees, and customs duties levied by the customs office of the recipients shipping destination.

Import Fees vary according to the customs regulations of the destination country.

Potential charges for a customs clearance must be fulfilled by the recipient.

Customs policies vary widely.

Some countries don't charge Import Fees for shipments that fall below a minimum value.

Contact the customs office of the destination country for more information.

Refunds will not be given if a recipient refuses to pay custom duties.

Damages

The address that we ship to as requested by the purchaser is considered the "end-user".

We are not responsible for items damaged by reshipment by the customer of record ("end-user") as we cannot verify proper shipping and packing methods were used.

As the "end-user" you have 3 days to notify us of by email of any damaged items.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Keep all packaging materials and documentation, including the shipping label and packing slip, as these may be required for the claims process. 

Take clear photos of the damaged package and its contents within 3 days.

Contact our customer service team immediately to report the damage and initiate the claims process at support@salty-savory-sweet.com

Provide detailed information about the damage, including the extent of the damage and any visible signs of mishandling and the photographs.

• Our customer service team will guide you through the next steps, which may include filing a claim with the shipping carrier or providing additional information. 
• We will work diligently to resolve the issue and ensure that you receive a replacement or refund for the damaged items as quickly as possible.

Please note that filing claims for damaged packages should be done promptly to ensure a timely resolution.

LOST OR STOLEN ITEMS

Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch, in your mailbox or other location based on their knowledge of your delivery address.

• We are not responsible for packages that are damaged, lost, or stolen after the driver confirms the delivery of the package.
• Our policy is that you are responsible for filing a claim with the carrier for a refund, but we will be happy to assist you with this.
• Please contact your local post office or speak directly with your letter carrier before filing a claim as the issue can often be resolved locally.

With the rise in porch piracy across the country we encourage you to ship items to a secure location such as your office or local post office or purchase package insurance to cover any potential losses.

The quality and freshness of our spices are superior due to our sources and rapid turnover. Spices are only accepted in their whole form to ensure no adulteration occurs. They are then tested, cleaned, and ground in the US with most grinding occurring right in our facility on a weekly basis to ensure their peak freshness.

Spice and tea blends are made in smaller batches on a very frequent basis to ensure maximum freshness at all times. We are committed to supplying our customers with safe, wholesome, and consistently high-quality products.

Based upon the information available our teas, spices, herbs, garlic, and onion are not bio-engineered in any way and are imported and manufactured to both Canadian and U.S. Food Safety Standards. Additionally, spices unlike conventional mass-market crops are most often naturally grown in remote regions and are mainly produced by small-scale farmers. 

Tea, unlike conventional mass-market crops, is most often naturally grown in remote regions and is mainly produced by small-scale farmers.

Ethical Tea Partnership:

We source our teas from family farms and tea gardens all over the world including China, Taiwan, Japan, India, Sri Lanka, Nepal, South Africa, and Argentina, and have a personal relationship with some of our farmers and plantation owners and we participate in the Ethical Tea Partnership (ETP).

The ETP examines the following:

• Fair compensation
• Health coverage
• Housing
• Childcare
• Zero Tolerance for Child and Slave Labor
• Reinvestment in Infrastructure
• Good Community Relationships
• Stewardship of the environment
• Sustainable farming and manufacturing processes
• Safe agricultural practices
• Ecosystem Conservation
• Wildlife Protection
• Water Conservation
• Integrated Crop Management
• Soil Management and Conservation
• Integrated Waste Management
• Social equity for workers
• Respect for the Labor Force
• Commitment to education for workers' families
• Onsite audits

Most blended and flavored teas are made in-house and are our proprietary recipes using only the finest ingredients and flavors from superior sources.

Most spices are grown in the tropical regions of the world, with some thriving in the cooler or more temperate areas depending on the spice. Most are grown by very rural independent farmers and then brought to market.

Our spices are represented by more than 60 different countries throughout the world and all are tested and require certificates of analysis by independent laboratories as well as strict trace-ability for safety and freshness. We will not use anything that does not meet our very stringent standards. Most spice blends are made in-house and are our proprietary recipes.

The term “spice” is defined in the U.S. Code of Federal Regulations for specific labeling requirements. The term spice means any aromatic vegetable substance in the whole, broken, or ground form, except for those substances which have been traditionally regarded as foods, such as onions, garlic, and celery; whose significant function in food is seasoning rather than nutritional; that is true to name, and from which no portion of any volatile oil or other flavoring principle has been removed.

Spices can include one or more of the following:

Allspice, Anise, Basil, Bay leaves, Caraway seed, Cardamon, Celery seed, Chervil, Cinnamon, Cloves, Coriander, Cumin seed, Dill seed, Fennel seed, Fenugreek, Ginger, Horseradish, Mace, Marjoram, Mustard flour, Nutmeg, Oregano, Paprika, Parsley, Pepper, black; Pepper, white; Pepper, red; Rosemary, Saffron, Sage, Savory, Star anise, Tarragon, Thyme, Turmeric.
Paprika, turmeric, and saffron, or other spices which are also colors are declared as “spice and coloring” unless declared by their common or usual name.

Spices last the longest and retain their volatile oils when kept whole and then ground when needed which is why we grind our spices weekly in-house. Our products should be stored in a dry, dark, cool environment. A cupboard near the stove is not a good idea since moisture from boiling water can find its way into a container not sealed completely, nor should spices, herbs, or teas be stored in the refrigerator or freezer.

• Although spices do not expire in the same way other food items do they will lose their pungency, aroma, and taste as time passes leaving you with little flavor. 
• Whole spices will stay fresh for about four years, while ground spices run between three and four years however, for optimum flavor and pungency we recommend 18 to 36 months.
• Teas should be kept in tightly sealed glass jars, tea tins, or our specially designed packages to retain freshness and ensure that they do not pick up odors from neighboring spices or coffee. Assuming they are stored properly one can expect to enjoy continued aroma and flavor from each type of tea based on the suggestions below.
• There are however exceptions and the general rule if it tastes off or lacks aroma it should be disposed of applies to teas just as it does to spices.

Black   2-3 years
Pu-Erh  2-20+ years
Oolong 1-2 years
Green  1-2 years
White   1-2 years
Herbals 2-3 years

It is recommended not to store tea in the refrigerator or freezer as condensation can result, which will harm the taste of the tea as it will absorb odors and other flavors.

At The Spice and Tea Shoppe, we are committed to providing you with exceptional quality spices, teas, and gourmet foods. We understand the importance of allergen information for our customers, and we take every measure to ensure transparency about the ingredients used in our products.

While we take every precaution to prevent cross-contact with allergens in our facility, it's important to note that our products are prepared in a shared environment where allergens may be present.

Despite our rigorous cleaning and handling procedures, there is a possibility of inadvertent cross-contact with allergens.

It is crucial for individuals with food allergies to review the allergen information provided below.

Our allergen declaration includes, but is not limited to:

• Milk
• Eggs
• Fish
• Crustacean shellfish (e.g., crab, lobster, shrimp)
• Tree nuts (e.g., almonds, walnuts, pecans)
• Peanuts
• Wheat
• Soybeans
• Sesame

Additionally we list:

• coconut
• mustard
• pink peppercorns

These allergens are prominently disclosed in the ingredient lists on the product packaging on our product pages on our website. We use clear and concise language to identify the presence of allergens, either within the ingredient list or through a "Contains" statement and follow the FDA guidance to the letter.

If you have specific allergies or dietary concerns, we recommend reviewing the product information carefully before making a purchase.

Your safety and satisfaction are our top priorities, and we appreciate your trust in The Spice and Tea Shoppe for your culinary adventures.

• 1 tablespoon of fresh herbs = 1 teaspoon of dried
• 1 teaspoon of dried herbs = ½ teaspoon of ground

Review Collection, Processing, and Display Policy:

At The Spice and Tea Shoppe, transparency and honesty are integral to our commitment to providing exceptional products and services. We want our customers to make informed decisions, and our review collection, processing, and display policy is designed to ensure clarity and accuracy in presenting customer feedback.

Collection of Reviews:

• We collect reviews from customers who have made genuine purchases on our website or in our retail store.
• These reviews reflect the opinions of these individuals.
• We have never and will never pay for reviews. Do not contact us and ask us to do so.
  

Moderation and Processing:

• All reviews undergo a moderation process to ensure they comply with our guidelines.
• We do not alter the content of reviews, nor do we correct grammar or spelling errors for clarity.
• Only the author of the review may update its content. Unfortunately this includes false, misleading or incorrect information as well.

Display of Reviews:

• Reviews are displayed prominently on the product pages to assist customers in making informed choices.
• The order of reviews is determined by relevance and recency, providing an up-to-date reflection of customer experiences.

Overall Ratings:

• The overall rating for each product is a culmination of individual reviews, reflecting the average satisfaction of our customers.
• We calculate ratings based on a standardized formula to maintain consistency.

Avoiding Misleading Information:

• Our aim is to avoid any misleading information.
• We clearly disclose the criteria used for overall ratings and ensure that reviews are representative of diverse customer experiences.

Customer Privacy:

• We respect our customers' privacy. Personal information in reviews is kept confidential.
• Reviews submitted via 3rd party sites such as Google or Yelp are subject to the individual sites specific user agreement and are not affiliated with The Spice and Tea Shoppe.

Feedback and Disputes:

• Customers can contact us for assistance or to dispute a review.
• We are committed to addressing concerns promptly and fairly.
• We may contact a customer for clarification.

In the event that we encounter a review containing potentially inaccurate information:

• Our commitment to transparency and accuracy leads us to initiate a respectful and constructive dialogue with the customer involved.
• We understand that misunderstandings can arise, and our first step is to contact the customer for additional information to gain insights into their experience.
• Our objective is to address concerns and rectify any misunderstandings promptly.
• Additionally, if a customer disputes a review on an external online review source, we follow the respective platform's dispute policy to ensure fair and unbiased resolution.
• Our approach is grounded in fostering open communication and resolving issues in a manner that upholds the integrity of our products and services.
• We value the trust of our customers and strive to maintain a reliable and authentic representation of their experiences through our review process.

By adhering to these practices, we strive to maintain a transparent and trustworthy platform for customer reviews. If you have any further questions or concerns, feel free to contact our customer support team at admin@salty-savory-sweet.com

Yes!

We appreciate your interest in submitting a recipe to The Spice and Tea Shoppe.

Please note that while we would love to feature all recipes, there may be instances where we are unable to do so due to various reasons such as duplications, missing information, or copyright infringement. In such cases, we may contact you via email for more details.

Please ensure that all recipes you submit are your own original creations, including the list of ingredients, instructions, and details. It is important to note that copying from any print or online source is not allowed. By submitting your recipe, you are agreeing that it is your own work and that you will not hold The Spice and Tea Shoppe responsible for any copyright violations.

If we choose to use your recipe but no image is provided, we may source a royalty-free image to accompany it. By submitting your recipe, you grant The Spice and Tea Shoppe the exclusive rights to use your material, including the right to modify, reproduce, republish, and distribute the material in any medium and manner, including online publications, newsletters, social media posts, ebooks, and printed books.

We also reserve the right to edit your recipe for proper formatting and to credit you as the author of the recipe by publishing your name in the recipe card and post.

Please note that there is no current or future compensation for submitting a recipe to The Spice and Tea Shoppe. Thank you for your understanding, and we look forward to receiving your unique and original recipe!

Our goal is to ensure your complete satisfaction with every purchase from The Spice and Tea Shoppe. We appreciate your understanding and cooperation as we work to resolve any issues promptly and effectively.

Customer satisfaction and return policy.